FormIT, an approach to developing IT-based artefacts and services, takes a “human centred” (Kling and Hara 2002) approach to design and build on the humanistic research strategy develop
Contrary to much user research, the lead user method does not strive for representative market research in a traditional way; on the contrary, the trick is to find the truly exceptional users.
The creation of today’s complex systems of products, services, and processes requires a merge of knowledge from diverse national, disciplinary, and personal skill-based perspectives.
